Student Services Coordinator – Q City Metro

Founded in 1969, Arts+ is a nonprofit music and visual arts organization that envisions the transformative impact of arts education illuminating every corner of the Charlotte area. Its goal is to make an exceptional arts education available to students of all ages, skill levels, and socio-economic backgrounds. From private lessons to summer camps to community outreach programs, Arts+ strives to help every student unlock their full potential through the power of arts education.

Coordinate program registration activities for private lessons, classes, and camps, including the overall customer service experience for all constituents, maximizing both registration and revenue for the organization. The position works collaboratively with all departments to achieve goals and best serve Arts+ students.

o Student services
o Manage the overall customer service experience for all potential and existing students and families. Customer service is the act of taking care of the customer’s needs by providing professional, helpful and high quality service and assistance before, during and after a transaction. Characteristics include speed, politeness, professionalism and personalization.
o Work with the program team to assess and provide the needs of each proposed program, such as reminder emails, lists, attendance sheets, etc.
o Process internships and student registrations, including admissions conversations, faculty and venue scheduling, and confirmation emails.
o Prepare weekly enrollment reports and other reports as required, including those on enrollment trends, financial aid, inquiries and student demographics.
o Make space reservations in satellite locations for private music lessons and group lessons.
o Maintain enrollment database including student information, program records and attendance tracking.

Payment Processing
o Coordinate the financial aid process by gathering applications and supporting documents, maintaining financial aid spreadsheets, and making award recommendations.
o Prepare weekly and monthly financial reports and serve as the main point of contact with the finance department for financial record keeping needs.
o Accept, process and monitor payments and cancellations; manage outstanding balances on a monthly basis.
o Process payroll for contract teachers, verify attendance and hours of instructors.

Program strategy
o Send surveys and analyze results after each semester, workshop and summer camp.
o Develop a strategy with the communications manager on how best to maximize and increase registrations.
o Engage in Arts+ community relations and partnership opportunities.
o Assist with filing, phone calls, correspondence and copying.
o Other assigned tasks.

 Exceptional customer service skills and commitment to parent/student satisfaction
 Friendly, articulate and welcoming attitude that encourages interest in the organization
 Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite (Docs, Sheets, Forms, Slides) required
 Financial sense required
 Attention to detail and ability to multi-task required
 Database management experience preferred
 Bachelor’s degree preferred
 Preferred musical and/or artistic training


Please note: Covid-19 vaccination is mandatory as a condition of employment.

The above statements are intended to describe the general nature and level of work performed by those assigned to this job classification. They should not be constructed as an exhaustive list of all the tasks, skills and responsibilities of the people so assigned. Arts+ will engage in an interactive process with employees requesting medical or religious accommodations.

EQUAL OPPORTUNITY EMPLOYER. It is our policy to comply with all federal, state and local laws prohibiting discrimination in employment based solely on race, color, religious belief, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status. Vietnam-era or special disabled veteran status or status, marital status, registered domestic partner status, gender (including gender stereotypes), health status (including, but not limited to, related cancer or HIV/AIDS), sexual orientation, or other protected status, except where there is a reasonable and genuine professional qualification.