How to Access Student Services While Learning Remotely

The UBC campus in Vancouver is open while the majority of programs are online until February 7. Student services will continue to be offered in-person and online to support students on campus and learning remotely.

Campus buildings, including libraries, the Nest, dining establishments, residence halls, etc. are also open. Looking forward to seeing you back on campus in February!

24/7 crisis support

If you have immediate safety concerns for yourself or others, call 911 or go to the nearest emergency department.

If you need help while studying remotely or on campus, these services are available 24/7:

Health and wellness resources

Browse resources on sleep, nutrition, stress management, substance use and more to support your well-being. You can also find health support services based on your needs and location.

Access student services

Teaching tips

Please check the individual faculty counseling office websites for virtual or in-person counseling appointments or walk-in services.

Accessibility shuttle

The UBC Accessibility Shuttle is available for people who have temporary or permanent conditions that impact their mobility. The shuttle will resume service on February 7.

Athletics and recreation

Fitness centers will reopen on January 20 in response to current provincial health orders. Intramural leagues will have a delayed start date. The aquatic center, the tennis center, the ice rink and the free sports remain open. UBC Recreation continues to host a number of online programs and courses to support your well-being.

Accessibility Center

The Center for Accessibility is open and will provide services in person, online via Zoom or by phone.

Community Learning Center

Connect to the Center for Community Engaged Learning for virtual and in-person programs with community partners, including Reading Week internships.

Student Engagement and Career Center

The CSI&C is open for appointments and appointments for Career Counseling and Peer Career Coaches Monday through Friday, available online or in person. All workshops and webinars will be held online during the month of January.

Consulting Services

Counseling services offer in-person and virtual appointments and online group counseling programs. Please call Counseling Services at 604-822-3811 to schedule an appointment, available Monday through Friday.

Registration Services Advisory Center

Enrollment Services Advisors are available in person or online Monday through Friday. Visit the Registration Services Advice Center at Brock Hall for in-person service.

First Nations Learning House

The First Nations Longhouse is closed until at least February 7 and programming is limited to activities that can be done remotely.

Food services

Please check for current hours of UBC Foodservice locations.

Go global

Go Global is offering virtual reception hours through February 4 from 9:30-11:30 a.m. PST and 1-3:30 p.m. PST via Zoom. Virtual walk-in counseling is also available on Tuesdays and Wednesdays.


Residences and dining halls are open while most classes remain online. Students who have questions about their residence contract should consult Student Housing’s COVID-19 FAQ.

Advice for international students

International Student Advising is available for virtual and in-person service. Find out how to contact an advisor.


Campus libraries are open. Please check the library opening hours to plan your visit.

Sexual Violence Prevention and Response Office (SVPRO)

SVPRO takes requests in person by appointment. Same-day appointments are available, but walk-in visits are not recommended due to COVID-19 safety concerns. Call 604-822-1588 Monday through Friday to discuss your options.

Student Health Service

Appointments with the Student Health Service are being offered to BC students primarily by phone and video during this time. In-person services are available when needed. The Orchard Commons Clinic is open Monday through Friday, 8 a.m. to 4 p.m., by appointment only.

Student Recovery Community

The student recovery community hosts in-person and online meetings and walk-in office hours. Follow their Instagram (@recovery_ubc) for service updates.

UBC Bookstore

The UBC Bookstore is open on campus from 10 a.m. to 5 p.m., Monday through Saturday.

Wellness Center

The Wellness Center Information Desk is open for in-person or virtual tours. The IBPOC Mentors and Wellness Center Sexual Health Shop operates online only.