Case Manager Student Services job at UNIVERSITY OF GREENWICH

Student services

Location: Greenwich Campus

Salary: £34,304 to £39,739 plus £4,872 London weighting per year

Type of Contract : Permanent

Closing Date: Wednesday, May 11, 2022

Date of interview: be confirmed

Reference: 3148-E

The Student and Academic Services Branch is seeking to appoint a Case Manager, based within Student Services, who will provide proactive support and advice to students who raise concerns through the University’s reporting systems on matters such as bullying, harassment, hate crimes and sexual violence/abuse. This role will also coordinate referral to a team of colleagues who can support students and the management of anonymous reports.

Responsibilities include maintaining and updating risk assessment processes, identifying appropriate training requirements and providers, ensuring confidentiality of services, and maintaining an accurate risk register. Working on a triage basis with other University departments and colleagues, they will coordinate and develop our risk assessment processes and undertake complex case management to ensure a coordinated approach.

The successful candidate will have an excellent understanding of risk management, which is necessary to apply good practice when providing support and responding to all forms of harassment and misconduct. They will have an in-depth knowledge of data protection and privacy requirements. As an experienced practitioner, he will be accustomed to accompanying and advising clients with complex needs; work both individually and as a team; provide high levels of service delivery in a customer-oriented environment; effectively orient and refer clients to support services and work within a case management system.

They will need to be able to prioritize and handle a demanding and complex workload, work without constant supervision, set and achieve challenging goals as well as the ability to approach cases in an objective and empathetic manner, with a high degree of sensitivity, remaining calm and professional. under pressure. As an excellent communicator, they will be very intuitive using a positive, flexible and professional approach.

For an informal discussion about the position, please contact Sara Ragab

If you have any questions, please contact the HR Recruitment Team on

We are looking for people who can help us achieve our mission to transform lives through inspired teaching and research, through our values.

Academic career path

The university welcomes people from diverse and underrepresented communities who can help the university achieve its mission.

We do this by taking positive steps such as encouraging applications from Black, Asian and ethnic minority, disabled and LGBT+ people. As part of our commitment to Equality, diversity and inclusion, it’s time to change the employer commitment/Mentally healthy universitieswe we are committed to promoting and supporting the physical and mental health of all our staff and breaking down barriers to improve inclusion.

We encourage applicants to disclose their experience of mental health issues so that we can fully support them during our recruitment process and make reasonable adjustments as needed. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant progress to understand and continuously improve the experience of our employees and we are committed to implementing a progressive management of talent from diversity.